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We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
While data from the member sites is maintained in a common database, only the Public or Automatic information will be shared. Private information such as your full name, email address or credit card number is never shared without your explicit consent except as set forth herein.
To operate the Website, including processing your transactions and supporting your activities on the Website, we may share your personal information with our agents, representatives, contractors and service providers so they can provide us with support services such as authorization of credit card transactions, email origination, receipt or support services, customer relationship management services, order fulfillment and sweepstakes and promotional fulfillment. By purchasing, or registering or making reservations for, products or services offered or sponsored by third parties on the Website, or electing to receive communications (such as emails or magazine subscriptions) or electing to participate in contests, sweepstakes or other programs (such as discount or rewards programs), offered or sponsored by third parties on the Website, you consent to our providing your personal information to those third parties. Those third parties may use your personal information in accordance with their own privacy policies. You will need to contact those third parties to instruct them directly regarding your preferences for the use of your personal information by them. Additionally, you agree that we may use and disclose all such information so submitted to such third parties in the same manner in which we are entitled to use and disclose any other information you submit to us.
We may also use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the Website, or use certain other site features in the following ways.
- To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To administer a contest, promotion, survey or other site feature.
If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us. "Automatic" information is information that we collect that is not personally identifiable such as your IP address, site usage and purchase behavior, browser type, browser activity, and browser settings. We use your IP and/or Mac address to avoid fraudulent registrations, and monitor site usage demographics and dynamics. Information that we may obtain regarding your browser and browser settings may be used to ensure that our site's technical features are available to you.
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Firefox or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
The buyer pays for the return shipping. Exceptions are made when a mistake was made with the order, the item has a defect confirmed or arrived damaged. We can often offer a discounted shipping label to make the return process easier and less costly.
If an item is returned to sender , the shipping carrier may bill us for a return shipping charge. If we are billed a return shipping charge, that amount will be deducted from the refund. Any applicable restocking fees per our return policy will apply. (It applies for all returned to sender reasons: refused, invalid address/addressee, undeliverable, held for pick and not picked up by the deadline. Please check over your ship to address carefully - we really want you receive the item and love it!)
IMPORTANT: Contact us before you ship back your item - we will provide a return authorization number and address.
Unused "as received" in original packaging items can be returned. We reserve the right to charge up to the full value of the product for items not received in this condition.
For returns for refunds, we charge a 20% restocking fee. Exceptions are made when a mistake was made with the order, the item has a defect confirmed or arrived damaged.Products that cannot be returned
- Personalized products. Examples: Dash covers and floor mats that you select to add embroidery to.
- Products you requested custom changes to the pattern and finish
- Painted products
- Products that have been installed on your vehicle
- Products that have been modified (drilled, cut or altered in any way)